What should I do? In this case, the purchase may be completed without flaw. Supervisor told me to hold up on Police report and wait for UPS to step in. ive had power sellers defraud me for a 50 cent lowes coupon. If you get the item back as a buyer you have the option to relist and recoup your outlay. Check all items upon receipt. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. If you've changed your mind about the item, check with the seller to see if they'll accept your return. The buyer confused me with another seller. Could you explain a bit what steps you take when shipping? They aren't. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. However, for large packages and certain types of express service, UPS is the cheaper . She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Can Usps Tracking Be WrongPost Office have such a horrible . E bay in many cases are making more profit than the sellers. Put it in a bag took pics opened case and returned back explained. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. 26-05-2020 Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. I take pics and and email amazon all the details of before and after and the condition it is come back - Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Explain it to him like you explained it to us. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. You purchased a specific quantity of an item, but received the wrong amount. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. You can chat with other sellers about anything to do with running a business on eBay. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. As seller, here are a few things you can consider before selling to buyer with little or no feedback. There's usually another new label then. Made sure we sent all images to amazon as it was within 30 days of purchase. I can send to any other email address OK.We'll move all . eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I did buy the shipping label through ebay. It also looks like the original label is a printed label, cut out and then taped on. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. The thing to remember is that these slip up were t. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. It's tough dealing with customer service when they're all Filipinos who don't understand or care. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Ebay claimed that the item was in "different condition". I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. on I've never owned/sold a necklace like that. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Honest mistakes happen. People are getting desperate, violent and all kinds of other things lately. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Am I protected against negative feedback in this scenario? Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? New replies are no longer allowed. Offer to send the copied forms to an ebay chat rep. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Press question mark to learn the rest of the keyboard shortcuts. I told them to send it back to me and I'll give them a refund. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Create an account to follow your favorite communities and start taking part in conversations. If the package was mixed up, it would have happened there. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. The buyer will pay with a fraudulent check. But I would think it is more likely a customs thing. Both early political pieces. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Answer (1 of 4): Hi. Save the case number that the USPS gives you. I only sell local, mainly to avoid hassle. We had a top where it was returned with snot. i think someone is trying to scam me like this to. This scam is a new twist on the offer of overpayment. It seems I have no time to inquire. The email will state that the payment will be released to you once you have proven that the goods have been sent. There are two occasions in the tracking updates that says it was rerouted due to processing error. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. 26-05-2020 Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Choose "have us call you", that's the best option these days. It's so unfair to write eBay sellers off like a bunch of cheap scammers. I stopped shipping to Canada because of customs problems. I can't really remember what specific package I mailed it in. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. I really feel like I am not getting any protection from scammer buyers on eBay. Never sold on Ebay before. Ebay going to shit with scammers abusing the money back guarantee. Is it possible to contact their police department? This time, I accidentally sent an ebay buyer the wrong item. In most cases, the refund takes 3 to 5 business days to process. Thanks for the policy violation on your part eBay. The law spells out how to challenge billing errors. to fight them over this and go to the Phillippines is beyond annoying. But just the thought of it would scare a lot of scammers into stopping this shit. Loophole on eBay! Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. He sent photo of item receivedit is not the item i sent. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. They will call the number you have on record for this account, so make sure that's correct before you start. Explain that you used a box, not an envelope, if that is the case. I'm not sure where I stand on this now. They look the same to me.. on Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. 06:44 AM Person buys 2 things. or the buyer? You send the item promptly but days later you find that the check bounces, leaving you with nothing. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Check out this video to understand how dimensional weight is measured when shipping. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Heres how. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Some of this advice may be second nature to you, or may not apply to all sales. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. You must be new here, in this sub anything and everything is a scam ;). Item compatibility is buyer s responsibility. . Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. They offer some sort of limited-time discount in order to create a sense of urgency. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Privacy Policy. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! I guess it depends on whether the item they are sending back is worth paying the shipping on. I would do that myself in those circumstances. When a buyer disputes an item, the review is no longer an option unless they "accept the item". The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). I have 100% seller feedback. 26-05-2020 As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Just trying to understand. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I'll have to ask her what she sees different because I know it's the same. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. All items are made out of High Quality fabric. But so far no response from buyer. I had been using half sheet sticky labels for almost a month before sending out this order. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Please Help! Remember to be persistent when you are in the right and can prove it. That photo looks like your shipping label stuck on top of another shipping label. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Am I going to be screwed out of $55? - edited This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? If the shipped item was sold for under $750, delivery notification is adequate proof. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Thanks for the reply. I've only had to use these pics a few times but they save a lot of hassle. Its usually not a good idea to trade with accounts that have bad feedback. Otherwise, you can also restart the laptop just by pressing the power button. Seller deleted listing immediately after purchase? Report the buyer. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. on I sell on Ebay myself. The buyer then tried to repeat that same scam several times. Parcel comes back, buyer is less than helpful, I refund, get a neg. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. I have no idea how to get on the phone with a live human being? E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. IN THE LAST STRIDE. The item's condition was misrepresented. Ebay found me not at fault and released my funds. A collectable which I still have. Put your blame where it belongs with Chinese sellers! Is there any point in doing that? I've taken back an item I never sold lol. Learn the fundamental steps for running an eBay business. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Buyer pretended the item/ring was not as listed. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Theyll tell you to file a report with the police and then wash their hands of the matter. 2023 Comparitech Limited. Zero money was left over. So we repaired and return an annoyed customer but couldnt do anything about it. I will try to ask the questions? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. If they bring eBay into this, do I stand any chance at all? Click on Send. Should I try to see if it was mixed up with another package? You are welcome to file claims and police reports. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. She may have forgotten she purchased this one as well but from you. on In order for it to work, sellers must provide proof of item delivery. Once they have the code, they disappear and make off with your gift card balance. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Some are targeted at buyers, others at sellers. Learn how your comment data is processed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. A buyer from Europe orders at item and pays for it. For approved returns, Mercari provides a free shipping label to the Buyer. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. You can always appeal later. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Update 2: So my next step was to file claim with UPS. on But at least it was worth somewhat close to what the item I sent them was worth. 05:49 AM 4) Request return shipping label credit as buyer made false claim. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. 26-05-2020 04:02 PM. It is better to talk with them first before doing this. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Our app will file a claim in your stead, saving you time and a potential headache. - edited Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. I never sold a necklace on ebay period, and never saw that one in my life. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? For things like graphics cards your best bet is to sell locally, all cash. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. That's why I thought maybe they mislabeled. I mailed a limited edition eye shadow palate to Ontario Canada for $90. I asked the buyer if the package he received was damaged or opened. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. USPS is the most trusted delivery service in the USA. I think most first-time eBay buyers create their account the same day they place their first order. Refund, repair or return. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Do not do that. CHAPTER XIII. This months episode of the eBay Seller Spotlight podcast is live! Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. 04:18 PM This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items.
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