It is to be expected when weather conditions are severe. Like. If you are experiencing problems with Comcast Xfinity, please submit a report below. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Our community is your official source on Reddit for help with Xfinity services. Click Continue. Can you direct message your name and address? How do I report an above ground cable down? Then it tells me it can help me better if I sign in. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Thank you for bringing this issue to our attention. There may be a 60 day notice cancellation fee for your service. For immediate assistance, check out the Xfinity Assistant. An official employee, such as myself or whoever is first available, will respond. Cloudflare Ray ID: 7a2ad44e3df86ef8 I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Our team can assist with getting those downed wires raised. You can contact 811 to get utility lines marked. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. If the IP address resides on the Comcast network. In the 'To' line, type "Xfinity Support" there. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Select Restart Modem to begin troubleshooting. How do I know if my home is wired for Comcast? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Genius. If you receive overhead electric service, your electric system con- sists of the following: 1. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. A drop-down list appears. Report it online using Xfinity Assistant. Make the report to that person.. To qualify for the credit, customers must: 1. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I can't get into my property because the line is blocking the drive way. How do I talk to a real person at Comcast? According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. The tubing will start to shrink almost right away. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. #iworkforComcast Welcome to the Xfinity community! Responsible . Hi, @user_af7a95. Type a message to let us know what your issue is. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Tips in case of an outage What if my power is out? Comcast Xfinity Outage Map. Throughout our history, DISH has always put customers first. It's a hazard to pedestrians and vehicles! Call us anytime at. . Cookie Notice Provide your account info and say, Line is down., Dont have AT&T service? Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Click the Check for Issues button. Yes, Comcast will come to your house to install the cable lines and equipment to your home. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Hope this helps you out. Report A Downed Line. You may have to enter a lot of personal information to get connected, including your ZIP code. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Step 1: Inquiry. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. DO NOT TOUCH downed lines or anything they are touching. In order to get started can you please send me a Modmail message with your full name and service address? Thanks! The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Connectivity and managing Your Comcast Business network. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. The ground around your car may be energized. Write your 17-digit account number on the "For" line of your check or money order. How do I report this? I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. A coaxial cable is capable of carrying current. This option is available 24 hours a day, 7 days a week. When asked if you want to order new service, say "No." @XfinityThomasChow long does it take for someone to reply? The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Immediately Call Emergency Services. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Click to reveal For more information, please see our Asking on behalf of my place of business. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. For immediate assistance, check out the Xfinity Assistant. By selecting Accept all, you consent to our use of Cookies. Thanks! Verizon Business customers. A drop-down list appears. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Update on June 10, 2021. I think it may be the original phone line. If youve got a free afternoon, you can run the cable yourself and save some money. How do you get straight to a representative? I will post again here when/if I receive a reply or action is taken. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Store Locator Status Center Check for outages and troubleshoot your services. How do you fix an exposed wire without electrical tape? Sky News is distributed via an English-language radio news service, and through online channels. Press Enter to send it. For immediate assistance, check out the Xfinity Assistant. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). How to report a downed wire if I'm not a customer? Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Hello there! My thinking, if I were to do this at my house would be that that 1.) Call 911, which will get the FD out to asses the wire (s). Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. It's infuriating. 70% of power outages are caused by major weather. There appears to be no other way to contact comcast/xfinity. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. You have to sign up for gig service and sign a 2 year contract first. Please contact the moderators of this subreddit if you have any questions or concerns. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? They have been hanging very low for over a year. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Hello @user_300363 and thank you! There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I don't have AT&T, or a landline. We can assist you with getting a ticket opened to let our amazing local team know. Find an Xfinity Location Check the status and hours of locations near you. Report it as a hazard to your local PD, maybe they have a better contact. Then, call PG&E at 1-800-743-5000. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. With our new Xfinity support chat, you do not need to input the name of a person. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Downed Power Line. Electric Lines that run from the utility pole to your residence. Thank you so much Anthony for sending us over those details and the Modmail. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Discussion. Call 9-1-1 immediately to report a fallen power line. Select Start Troubleshooting to begin your modem restart. In the aftermath of a major storm, be aware of hazards presented by downed power lines. An official employee, such as myself or whoever is first available, will respond. Then, to let us know why you're calling, say Line is down.. This post was marked as closed. How do I report down a cable line? Rod Furlan is a crook and Thief and should be held accountable. New comments cannot be posted and votes cannot be cast. A drop-down list appears. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Contact Customer Service at (800) 391-3000. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Please call this number (855) 307-4896 to set up your service. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words This website is using a security service to protect itself from online attacks. Our community is your official source on Reddit for help with Xfinity services. You can email the site owner to let them know you were blocked. A woman in Huntington says she contacted Comcast several times about a line. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Then, call PG&E at 1-800-743-5000. Scan this QR code to download the app now. Id give them a ring. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I have called multiple times but I don't have an account so it won't let me through to talk to someone. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. The easement at my back property line has poles with electric and utility lines. Comcast landlines are being used by homes and businesses alike. We have made changes to keep employees safe so response and call times may be longer than usual. It's not the power line and I don't think it's the regular cable either because there's no service outage. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Should you experience further issues, please create a new post. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Don't touch a downed power line or other equipment. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. X | `>`. Let us know if you find downed or uncovered wires or cables in your area. . It's not the power line and I don't think it's the regular cable either because there's no service outage. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. The wires at my rental property are on the ground. Thank you! Hello @ryanray.rr81 and thank you! . Don't touch anything or anyone in contact with a downed power line. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Then it thanks me for signing in. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. We truly appreciate you taking the time to reach out to let us know about a downed wire. I have a downed wire in the middle of the street. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Stay put and call 911. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Question: Does Comcast Hve To Repair A Cut Cable Line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I am a bot, and this action was performed automatically. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Emails sent with an attachment cannot be processed. We have made changes to keep employees safe so response and call times may be longer than usual. You will need to contact a tree trimming service yourself. We're sorry that didn't solve your issue. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved.
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