From everything weve seen, the StubHub customer support is quite thin, to say the least. We cant contact them and ask them to lower their prices. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Your sale is valid and you will be paid on your sale 5-8 business days after the event. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Sorry we couldn't be helpful. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Explain your scenario, and provide any applicable evidence. 1:00. Phone Call 1-866-788-2482. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). This material may not be published, broadcast, rewritten, or redistributed. where can I go to use activate the voucher so I dont lose that as well. They are printed with duplicate. "So were afraid that its just gonna be money thrown to the wind.. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. What Happens If I DonT Pay National Insurance Contributions? There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. The corporate office phone number is 415-222-8400. We will process the refund to your original payment method within 5 days. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Very dissatisfied customer. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. These are often free tickets the seller can relist. this link is to an external site that may or may not meet accessibility guidelines. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Copyright 2007 - 2023, ContactHelp.com. Indiana: "approximately 6,800 consumers" affected. "If you have tickets to a show that is postponed, you will be able to select your refund . https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Thanks SO much! Have a StubHub question? StubHub is also required to process any refund requests it receives going forward for the events at issue. Lets dive into it right away. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Poor customer service is the biggest pet peeve to DoNotPay. Enter your gift card number in the Add a Fancode & gift code section. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We'll email you when an event is canceled. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Ticketmaster will be the only place selling VIP Tickets though. Guaynabo, PR 00968. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. And never again. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Hawaii Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Illinois I waited 2 days and tried the access code again..still nothing. Colorado: 8,688 customers due $3,120,442 in refunds. Marrali just wants her money back, and she's not the only one. Hurry up and access DoNotPay from any web browser to check out everything we offer. Viagogo, a tickets marketplace, bought StubHub in February 2020. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Registered users: Log in to your StubHub account. New Jersey If you want a refund, you have 30 days to request it starting from the announcement of the new show date. This number works. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Ads by Money. Your refund will be processed to the payment method used at the original time of purchase. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Pennsylvania To reach Customer Support call 1-866-788-2482. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. DoNotPay can be by your side during the process and help you sue any company in small claims court. A million dollar company can not compensate a loyal customer a few hundred bucks. Click here to explore your options! 0. Customer service all the way to your seat, 2000-2022 StubHub. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Reached out to customer service twice still can't list tickets. I think I'm golden and I made my sale. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. We do still love going to events and want buying tickets online to be easy and safe. On March 7th, StubHub emailed Marrali a copt of its refund policy. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . "The return of live events, the input of customers, partners, and regulators, and the . I had a fraudulent charge on my credit card account from Match.com. Events postponed or rescheduled won't be refunded, Fowlks said. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. It's a code that starts with SH followed by some numbers. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. and take advantage of this neat service whenever you need it. to check out everything we offer. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. She came back and said I'm refunding your money butand then starts fighting with me again. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Your California Privacy Rights / Privacy Policy. please contact StubHub US Customer Service at 1.866. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. We have a great help article here which provides the steps to list these Mobile Transfer tickets. I was only given the option of the credit and the event was in CA. After this experience, I'll take my business elsewhere. How do I complain to StubHub? 6:00 AM - 7:00 PM PT weekends. Contact us United States and Canada. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. The old bait and switch! Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Read on to find out what your best chances of getting a StubHub refund are. On March 7th, StubHub emailed Marrali a copt of its refund policy. The seller would net $85.. The clause is designed to protect both buyers and sellers. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can All Rights Reserved. For customer support people can visit their help topics to search for answers to questions or browse popular topics. It is taking Stubhub about 120 days to process refunds. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Apply your StubHub balance during checkout on your next purchase. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Go ahead and file a chargeback on your credit card. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Find the sale. For obvious reasons, this isnt usually a satisfying compensation. You have lost a customer for life! I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Help us improve this article with your feedback. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. And 2 hours before the game I had no listings active. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. You already know that. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. NewsletterDollar ScholarStill learning the basics of personal finance? A Personal Loan can help you mitigate losses and get back on track. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. on 2/28 at 12:51PM Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. There's a class action lawsuit against StubHub from other customers who want a refund too. Click that link and you're good to go. JEVAR IS WHO HANDLED MY CALL. Horrible customer service. Lots 81-82 Street C Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina It is free to list tickets for sale, and to search for tickets to buy on StubHub. All rights reserved. I saved to buy expensive tickets as a gift for my wife and now we cant go. Request and Get a StubHub Refund Right Now. Remember, your order is covered by our FanProtect Guarantee." Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. If I did I woulda dropped my price or took my friend to the game. The April 25th show was canceled due to COVID-19. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. This number worked fantastically, and I got all I needed accomplished! / What happens when an event is canceled. If you feel like StubHub cheated you, you could take action against them. Get useful tips, expert advice and cute animals in your inbox every week. I was a no show due to a soft water flooding of o You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. StubHub offersthe retroactive refunds because the live events industry is opening back up. They say $0.00. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. They're upset StubHub is refusing to . And the exact same seats they re listed and sold for a different amount sold and the payout. Did you find it helpful? . It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Since its inception 22 years ago, StubHub has grown to 800 employees. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Customers can keep their credits if they like. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. If you purchased on a registered account, your credit is available within your StubHub Wallet. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Stubhub said they have the seats were listed until a hour past kickoff. I been buying and selling for 12 years with them. I would like cash refund too. I had to ask for a manager. All Rights Reserved. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Reply anytime to let us know how we can improve. Fatsuma Stagehand StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. StubHub sellers set the price of their tickets. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Once you receive that email you can log into your account and navigate to the StubHub wallet. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Enjoy!Make sure we land in your inbox, not your spam folder. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. There Application crashes. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec You may conclude then that refunds on StubHub tickets are possible just not probable. Use of this website signifies your agreement to our. Otherwise you will receive a voucher for 120% of your purchase price. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Please note that, for canceled events, no . Review, To see your event status, log in to your StubHub account and select 'My tickets' then. How do I contact StubHub for a refund? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Maryland: How to reach a live person: Speak "customer service" at first prompt. New York All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Supervisor " would NOT SPEAK WITH ME. Those will be paid out by the end of May. We are changing the way you register and sign-in to the StubHub Community. I have been trying to purchase tickets for over a week now. Clear your Internet browsers cookies and cache. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Click your state to see if you qualify! Wish they would help. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? From everything weve seen, the StubHub customer support is quite thin, to say the least. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. With only these four steps, your refund request is faxed. Are You Having Trouble Getting in Touch With StubHub? Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. No. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Find help with your questions from other fans through our own peer-to-peer community! Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Enjoy! It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. So the funds are available but you only adhere to the state-by-state laws? Interactive chat Sometimes email clients send our first email to a spam or promotions folder. Reach out to customer service representatives via social media, Call the event organizer and state your case. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e We just sent you a welcome email. It is possible to request a refund on a purchased StubHub ticket manually. "The return of live events, the input of customers, partners, and regulators, and the . Yes StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. 1.866.788.2482. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Phone: 866-788-2482. Purchased 2 NFL tickets on StubHub. North Carolina The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Find contact information here. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. No problem. Have an idea for StubHub? Copyright 2020 Scripps Media, Inc. All rights reserved. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). This means sellers set the ticket prices.
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